Transforming Infrastructure for Cost Savings and Improving Constituency Experience

Top 3 Areas of Impact

$8M

Cost savings of $8 million annually.

$18M

Technology-based audits have reduced errors and boosted recoverable tolls to $18M yearly.

100 FTEs

All 100 FTEs under audit have been reallocated to serving patrons through customer service.

Summary

Learn how BDO helped HCTRA stay ahead with technology innovation and cost savings by focusing on organizational infrastructure.

HCTRA logo.

CLIENT
Harris County Toll Road Authority (HCTRA)
INDUSTRY
Government and Public Sector
SERVICES PROVIDED
Technology, Advisory, Operations, 
Cloud Strategy & Transformation, 
IT Strategy
VISIT
www.hctra.orgopen_in_new

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Challenge

HCTRA’s infrastructure required an upgrade to provide consistent uptime and performance, including staying up to date with PCI requirements, strengthening security posture, and implementing an IT strategy aligned with business objectives. Additionally, an outsourced license plate image review function needed to be brought in-house for added cost savings.

Results

As a governmental entity, HCTRA has a fiduciary responsibility to provide the best services possible to tax-paying constituents. BDO plays a key role in bringing innovative solutions to lower costs, reduce errors, and help minimize the carbon footprint.
Maurice Liddell
Market Leader and Lead Relationship Principal