Managed Service Desk

Allowing your team to focus on strategic initiatives

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Start adding strategic value to your organization through technology

Across companies, it’s the same story: IT is growing more complex and increasingly difficult to implement, design and manage. You try to do more with less and leverage every efficiency possible. But your IT pain points move as fast as you can identify them. It’s tough to talk strategy when time and resources are limited. That’s why many companies are taking stock of their IT challenges.

The Techtonic States Report

How technology will make or break business success

 The report envisions four distinct worlds in 2026 and the implications they have for organizations today. The study is based on a combination of scenario planning and opinion research among 500+ business leaders.  

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How BDO Can Help

BDO's service desk team is responsible for ensuring overall client satisfaction and the successful execution of services. Our delivery team is 100% on-shore, full-time BDO employees to ensure we are providing the most consistent, high-touch experience every time you pick up the phone.

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Assess and onboard

BDO will conduct initial assessment to gain insight into user & desktop environment, identify roles and responsibilities, determine a transition plan, and define service levels and policies and procedures. During onboarding, BDO will install, implement and test our tools and processes and prepare the communication plan, ensuring a complete, documented transition before going live.

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Workstation data collection

In order to gain visibility into the health and performance of your workstation environment, BDO will remotely gather data on your workstations and perform an initial scan of your network to collect data on all workstations.

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Workstation patch

Timely patch management is critical to the security and stability of any end-user computing environment. For Windows workstations and Microsoft 365, BDO will remotely install updates, security and critical patches after testing on our own workstations. Updates will be applied throughout the month during a defined maintenance period as they are released. BDO will deliver will deliver a monthly patching report.

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End-user support

Our team of dedicated remote BDO service desk engineers will be available to provide comprehensive end user support for your users. Functional escalations between BDO and customer’s IT team are seamless with the goal of expediting ticket resolution and increasing user satisfaction and efficiency. 

Why Choose BDO?

  • 24x7x365 qualified IT support (ITIL aligned)
  • Continuous monitoring to keep your organization up and running and protected
  • Benefit from a wide array of IT expertise and mature knowledge base
  • Reduce the risk of unbudgeted support costs with our predictable cost models
  • Free up your internal personnel to focus on strategic initiatives
  • Increase your end-user satisfaction and overall productivity
  • Keep up with digital transformation – be the disrupter in the market, not the disrupted
  • High-touch, high value service - Exceptional user experience is our priority
  • Month-to-month contracts - You're in control - cancel anytime with 30-day notice 
  • Guaranteed service-level agreements - Agreed upon SLAs guaranteed to meet your expectations 
  • Dedicated IT governance - Produce measurable results toward achieving business strategies and goals 
  • Monthly meetings - Communication is key - discuss what's working, what's not 
  • Quarterly Business Reviews - Change happens quickly, and IT should evolve alongside your business 

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Meet Our Managed Service Desk Leader

Do work that matters, where you matter.

At BDO, you can do much more than fulfill your career ambitions — here, you can explore your full potential. That’s because we’re committed to helping our employees achieve on both personal and professional levels.


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