Gain freedom and flexibility to focus on higher business priorities
As computer hardware and software become increasingly complex, everyday users lean more heavily on IT support. Prompt resolutions to difficult problems and requests are critical to maintaining productivity, while internal help desks are often overburdened with routine support tasks.
Get the reliable support your organization needs to maintain function and productivity with BDO’s Managed IT Service Desk. Our consistent and constant support coverage from professional, experienced technicians frees your team to focus on strategy and innovation, driving growth for your company.
Our support team is familiar with the everyday issues that plague typical IT help desks, as well as the particular challenges specific to your industry and business. We’re up to date on the latest support systems and technologies, and ready to implement the right solution for your organization.
Beyond day-to-day support, our managed help desk gathers and analyzes details about service issues month-over-month, identifying recurring problems for more direct, proactive intervention, with the goal of advancing best practices and decreasing the volume of tickets over time.
How BDO Can Help
Provide 24/7 Tech Support
Our Service Desk’s dedicated team delivers round-the-clock 24x7 tech support to ensure your business runs smoothly at all times regardless of where your users are located.
Free Up IT Resources
By outsourcing your help desk functions, you free up your own IT professionals to concentrate their effort on more strategic business initiatives.
Collect and Analyze Data
Our IT service management platform enables us to collect, correlate, and analyze data to spot recurring issues and improve efficiency over time.
Address Systematic Problems
We can identify gaps in training and infrastructure and recommend solutions that will improve productivity and reduce the burden on your IT staff.
Security
The Service Desk acts as the first point of contact for any security-related issues or incidents reported by users, while also providing access control, policy enforcement, and performing user education and awareness. And why not take your business protection to the next level with our expert security services – Active Protect.
Automation & AI
We leverage tools and automation to handle repetitive tasks, reducing human error and increasing efficiency. Automation in support further ensures that your systems remain operating, compliant, and optimized.
Governance and Compliance
Effective IT governance is vital in managing technical debt. BDO Digital helps implement and enforce governance policies, conducting regular audits to ensure compliance and identify areas for improvement. This proactive approach minimizes the risk of technical debt and ensures long-term sustainability.
Whether you’re looking for a long-term solution or simply short-term support through a period of transition, you can trust our Managed IT Service Desk to carry the workload and support your business with our experience in all of the following industries (and more):
Healthcare
Providing support for electronic health records (EHR) systems, patient management software, and ensuring compliance with healthcare regulations.
Finance and Banking
Supporting financial software, ensuring data security, and maintaining compliance with financial regulations.
Manufacturing
Assisting with the management of supply chain software, production systems, and ensuring minimal downtime.
Retail
Offering support for point-of-sale systems, inventory management, and e-commerce platforms.
Education
Supporting learning management systems, student information systems, and ensuring secure access to educational resources.
Legal
Providing support for case management software, document management systems, and ensuring data confidentiality.
Energy and Utilities
Supporting IT systems for energy distribution and ensuring compliance with industry standards.
Hospitality
Offering support for reservation systems, customer relationship management (CRM) software, and ensuring seamless guest experiences.
Non-Profit Organizations
Assisting with donor management systems, volunteer coordination platforms, and ensuring efficient operations.
Real Estate
Supporting property management software, CRM systems, and ensuring secure data handling.
Capabilities
We bring the personnel, processes, and technology to manage the 24x7 support of your organization’s end users. Our service desk team consists of highly technically trained employees capable of providing excellent customer service and allowing your team to stay productive and focus on the work that drives your business.
The Service Desk acts as the first point of contact for any security-related issues or incidents reported by users, while also providing access control, policy enforcement, and performing user education and awareness. And why not take your business protection to the next level with our expert security services – Active Protect.
Regular monthly reporting summarizes service desk activity, including tickets reported and resolved, vulnerabilities detected, and recommendations for continuous improvement.
Experience unparalleled flexibility with our comprehensive service desk solutions, tailored to meet your unique business needs. Whether you require fully outsourced support, a hybrid model, remote assistance, or on-site presence, our experienced team is ready to deliver seamless IT support and enhance your operational efficiency. Trust us to keep your business running smoothly, anytime and anywhere.
The Techtonic States Report
How technology will make or break business success
This report envisions four distinct worlds in 2026 and the implications they have for organizations today. The study is based on a combination of scenario planning and opinion research among 500+ business leaders.
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